We understand that you may have questions following our announcement on 17 June 2025 regarding the cessation of direct sales of Cynosure capital equipment in the UK and Ireland by the end of September 2025.
If your question is not included below, please contact: infouk@cynosure.com.
There will be no change to Cynosure’s service function. Please continue to contact the service department for all device-related enquiries. Email: serviceadminuk@cynosurelutronic.com Telephone number: 01628 522252
Your service plan remains active. Our team will contact you to schedule your maintenance appointments. Email: serviceadminuk@cynosurelutronic.com Telephone number: 01628 522252
Yes. Please contact the service department for details on renewing your service plan. Email: serviceadminuk@cynosurelutronic.com Telephone number: 01628 522252
Yes. Repair and maintenance services will continue to be available, supported by our fully trained engineering team at additional costs. Email: serviceadminuk@cynosurelutronic.com Telephone number: 01628 522252
Please initially refer to your user manual and for all other clinical support queries please email our EMEA Clinical Director: adeline.hoarau@cynosurelutronic.com
Yes. We will continue to provide clinical support & training for our existing customers. Please use our clinical training form to request this.
Please use our clinical training form to request this.
Please use our clinical training form to request this.
Yes. All pre-booked training sessions will proceed as scheduled.
Our Webinar Academy remains available as a self-service education platform with a wide range of resources. Academy – Cynosure Lutronic EMEA
Please direct EMEA clinical enquiries to our EMEA Clinical Director: adeline.hoarau@cynosurelutronic.com
Yes. Consumables can still be purchased by submitting an order and paying via card or BACS. Contact the service department to place an order. Email: ukorders@cynosure.com Telephone number: 01628 522252
Cynosure-branded products are currently not available to purchase in the UK or Ireland. Lutronic-branded devices are available via our distributor Seriderm. Please use the forms on the relevant product page to get in touch.
Yes. Regional Cynosure Lutronic events will continue. Upcoming events can be found on our website.
Payment plans will continue to be honoured as per your existing contract terms. For any questions, please contact: ameet.shankla@cynosurelutronic.com
There is no change to Cynosure Lutronic’s global operations. It remains business as usual outside the UK & Ireland.
Yes. Marketing materials are available through our self-service portal, AMPS.
